Category: Seattle Sewer
How to know if you have picked the right service company.
You should expect a certain level of professionalism in service
companies.
One very good indication that a company is going to treat you with courtesy and your home with care is by the details that they have prepared for before they dispatch a crew to your home or business.
One of those details are shoe covers to protect your home or office floors and carpets.
Just as the old adage of that a restaurants bath room is often a reflection of their standard of cleanliness. Shoe covers are often a reflection of a service companies commitment to courtesy and quality service. Shoe covers have been standard issue to the crews of Seattle Plumber, Fox Plumbing and Heating has for many years now.
In this interview David and Vicki expound on this quality trait and how to handle a company that doesn't meet this standard.
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David: In our company, for instance, all of our guys use little booties or shoe covers, and I know that the customers appreciate that. Because I get the calls all the time and they are surprised a lot of times. Our guys put the booties on to cover their shoes. But that's what anybody should expect today. Most service companies. That are quality companies are gonna supply their crew with these little shoe covers, it's a part of our industry now and in any service industry all of us are very much aware of it. We've been doing it for many years now, so I would think that anyone should expect to see that, if they don't, That's probably indication of maybe the companies not of the standards that maybe you want to have in your home. That's a big deal. It would be a big deal to me today.
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Vicki: Well what do you say if that happens? Somebody comes traipsing through your house with muddy boots?
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David: Well, I would certainly stop them and ask them if they have any shoe covers in the truck. They should have. I mean I would hope that the guys any crews coming in would automatically would think to put them on, but if they see somebody coming in that is not putting them on. They should probably stop them and ask them if they have them and if they don't, you should probably decide if that's a the kind of company you want to deal with. Quite frankly, any good companies today should have, shoe covers for all of their crews.
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Fox Plumbing and Heating7501 2nd Ave SSeattle, WA 98108(206) 654-4990Seattle Plumbing and Heating ContractorBellevue Plumbing Service
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What to expect in a plumbing warranty.
I think we ( Fox Plumbing and Heating ) have the best written warranty's in the industry.
So all of the things I mention whether it is drain cleaning, faucets and fixture replacement. Re- piping, new water services, hot water heaters and new sewer lines. We give written warranties.
Each of these have different Warranty's anything from 6 months to 50 years. So we give these in every job that we do.
But what a consumer should expect is a minimum of one year warranty on any repairs they have done with the exception of drain cleaning. Typically, none of us ( plumbing companies ) can offer more than a 6 month warranty which we do ( Fox Plumbing ) and some companies offer only 30 days. But drain cleaning is a little different situation, when you're doing, re-piping and modernization of plumbing and fixtures you should get a minimum of 12 months on any warranty.
Bellevue Plumbing Service
Seattle Sewer Rats In Toilets!
This is no urban legend.
This is pretty interesting video from the Seattle Channel about Seattle's Sewer Rats and the explosion in the rat population this year.
Owning a plumbing service company here in Seattle, I can attest to the fact that rats are unfortunately living in many sewers, both public and private. We often times see where someone has forgotten to re-install a cleanout plug or air tight fitting after cleaning the drain line. This gives easy access to rats. Also, in older sewer systems with deteriorated pipes and fittings, a small hole in the pipe is an easy entrance for vermin. For odor issues, Here at Fox Plumbing, we suggest pouring anything with a strong citrus based cleaning agent down any drains with an odor problem. Its biodegradable, and generally removes the grease and build up causing many of the common odors in drain lines. We use a product called "Citrisolve." It can be diluted 4/1 , and will also help to keep most drains running free and clear with regular use.
Rat story starts 8 mins 28seconds in (move slider).
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Your drains may require more rigorous drain cleaning in some cases.
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Fox Plumbing and Heating7501 2nd Ave SSeattle, WA 98108(206) 654-4990Seattle Plumbing and Heating Services